Refund and Return Policy

If you need to return an item, this guide explains our return and refund process. If you have any questions, please email mpd1997.amz@gmail.com or visit our contact page.

1. Return window and condition

You have 30 days from the delivery date to request a return. To ensure we can process your return smoothly, the item must be unused and in its original packaging. This includes all padding, boxes, and inserts. You will need proof of purchase, such as an order confirmation or receipt. These rules apply unless we shipped the wrong item or it arrived damaged.

  • The item must be unused and in the same condition you received it.
  • It must be in its original packaging, with all original padding, boxes, and inserts.
  • Please provide proof of purchase, such as an order confirmation or receipt.

Do not ship a package until we have approved the return in writing. Returns submitted after 30 days are not accepted unless the item is verified as defective or damaged.

2. Product-specific conditions

For a standard return, items must be returned in the condition described in this policy. Please ensure items are returned exactly as you received them. Do not wash, clean, or modify the items. Items that have been cleaned, oiled, or removed from their original packaging are not eligible for a standard return. If a product arrives damaged, please follow the defective-item process in section 5.

3. How to start a return

  1. Email mpd1997.amz@gmail.com with your order number, the product name, and the reason for the return.
  2. Wait for written approval from us. We will send you the return mailing address.
  3. Pack the item carefully so it arrives intact and send it with a trackable carrier.
  4. After we receive and inspect the package, we will email you with details about your refund or next steps.

Packages sent without prior written approval may be refused or returned to you at your expense.

4. Who pays return shipping

You are responsible for paying return shipping costs unless we shipped the wrong item or the item arrived damaged or defective. Original outbound shipping charges are not refunded in these cases. We do not issue prepaid labels for returns due to a change of mind.

5. Defective or damaged items

If an item arrives defective or damaged, please email photos of the defect, any carton damage, and the product to mpd1997.amz@gmail.com with your order number. We will replace the item at no extra cost once we confirm the issue. You may request a refund instead of a replacement. Please do not discard the original packaging until we have reviewed the photos.

6. Refund timing and method

After we receive and inspect an eligible return, we issue the refund within 5–10 business days. The refund goes back to the original payment method used at checkout: Apple Pay, Google Pay, or Amazon Pay. We do not send refunds to a different account, name, or payment method.

  • Full refunds apply when the item meets the unused-in-original-packaging rules outlined in this policy.
  • Partial refunds may apply if original packing, padding, or lot contents are missing, or if damage occurred after delivery and was not our error.

7. What we cannot accept for return

  • Items that have been washed, coated, or removed from their original packaging (unless there is a defect or damage on arrival).
  • Items that have been cut, drilled, or polished (unless there is a defect or damage on arrival).
  • Items returned as partial or incomplete lots (unless there is a defect or damage on arrival).
  • Items that have been cleaned with chemicals or missing original packaging (unless there is a defect or damage on arrival).

8. Late or missing refunds

If more than 10 business days have passed after we confirmed the refund, please check the Apple Pay, Google Pay, or Amazon Pay account you used at checkout. Wallet and bank posting can take extra days after the funds are sent. If you still do not see your refund, please email mpd1997.amz@gmail.com with your order number so we can trace the transaction.

9. Contact

Email mpd1997.amz@gmail.com, call 359-576-157, or write to 1001 S Main St, Ste 500, Kalispell, MT 59901. Evermark Commerce LLC ships within the United States. Website: https://evermarkcommerce.store/.